Refund policy

0-Day Guarantee

We want you to love your Veev. If you're not happy with your purchase, you can request a refund within 30 days of delivery, subject to the terms below.

$20 restocking fee

Refunds for change-of-mind requests are subject to a $20 USD restocking fee per order, which is deducted from your refund. For example, if you paid $39.95 for one set, your refund would be $19.95.

No need to send it back

Because Veev is worn in the mouth, used products cannot be resold or restocked for hygiene reasons. You do not need to return your product to receive a refund. Once your refund request is approved, you may keep or dispose of the product.

How to request a refund

Email hello@tryveev.com within 30 days of delivery with:
- Your order number
- The email address used to place the order
- A short note on why you'd like a refund

We'll review your request and let you know if it's approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need a few additional business days to process and post the refund.

Damaged, defective or wrong items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email hello@tryveev.com within 30 days of delivery with your order number and a photo of the issue. In these cases, no restocking fee applies and we will offer a replacement or a full refund.

Exceptions

- Requests made more than 30 days after delivery are not eligible.

Cancellations

To cancel an order before it ships, email hello@tryveev.com as soon as possible with your order number. Orders that have already shipped follow the refund terms above.

Exchanges

We don't offer direct exchanges. If you'd like a different package, request a refund under this policy and place a new order.

Your rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that apply if goods are defective, not as described, or not delivered.

Contact

To request a refund, cancel an order, or report a damaged item, email us at hello@tryveev.com.